Precautions for Receiving Parcel
Check the parcel to see whether the packaging is intact or if there is a significant difference in weight
Regardless of whether or not obvious damage is occurred to the outer packaging, inspection of the parcel is necessary before signing the courier document
After the parcel is found damaged, please prepare the certificate of purchase, photos of the outer packaging, photos of the damaged details and other information and inform us to initialize the compensation claiming process
If the parcel is found damaged, you reserve the right to refuse to sign any documents from the courier and take photos of the parcel immediately
General Claims Process
Applicable to the claims of damaged parcels and lost parcels
Please send the above documents to uk-support@buynship.com with "Member ID + Order Number + Claim” in the email subject
Proof of purchase, such as invoices or transaction records (including the the product’s content and value)
Delivery notifications from the sellers
Photographs of the packaging and contents of the parcel (if any)
Contact details of the sellers
Buy&Ship reserves the right to request members to provide more information as needed
Buy&Ship reserves the right to refuse a claim if any above-mentioned documents are lacking or if we are not able to confirm the necessary details
Please keep all the packaging and contents of the parcels until the investigation is completed
We will respond within 7 days after all the necessary documents are provided
Any claim of compensation will NOT be accepted 3 or more days after the receipt of the parcel
Any claim of compensation will NOT be accepted if the parcel has not been claimed for more than 30 days after its arrival at our overseas warehouse
Members will be notified by email upon completion of the claim