Condition of Parcels
Dangerous goods and Prohibited items
Second-hand or used items
Fake or counterfeit goods (including products ordered from second-hand platforms)
Fragile goods and goods with improper packaging or lack of appropriate protection (such as ceramic glass, liquid crystal display, books, papers and Plastic Products) is not eligible for the insurance plan
Damage due to improper packaging or lack of appropriate protection for the parcel
Damage compensation is not applicable if the packaging is intact
Damage compensation is not applicable if the outer packaging is damaged without any actual damage to the product itself
For non-carton or wooden box packaging parcel, we will not accept any form of damagensurance DOES NOT Cover compensation
Natural Disaster
Any Damage/ Loss due to
Nature losses, nature defects, characteristics, and market price rise or fall caused
Bad weather, lightning, tsunamis, earthquakes, floods and other natural disasters during transportation
In the event of any transport accident, public enemy invasion, insurrection, strike or other regional dispute, civil disturbance or war in transit
Due to temperature, humidity changes
Natural disasters may include, but are not limited to, earthquakes, tornadoes, storms, floods, fires, plagues, fog, snow, frost, or geological disasters
Unforeseeable Circumstances
Any customs, carrier company or government officials’ negligence, such as customs returns, flight delays, etc.
Shipment that has no parcel declaration, false report or unable to provide Tracking Number
Shipment that indicates false receive notice or pre-declared information, no inbound information or wrong delivery from seller
Suspected website or unable to contact the seller
No sign of delivery company certifying that the parcel has been delivered to our overseas warehouse
Incorrect or inaccurate overseas shipping address which is not the same as the warehouse address provided in Buy&Ship’s member centre
Parcels lost due to the fault of the sender (e.g. providing invalid/fake documentation)
The parcel is already with poor quality or the quantity is not correct before its arrival to our oversea warehouse
The expiring of shelf life and warranty period and other irresistible factors due to clearance